Funiki Gifts Online Store Refund Policy

Last Updated: 28 January 2024

**1. Returns and Refunds Eligibility:**

We want you to be satisfied with your Funiki Gifts purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward refund policy. To be eligible for a return and refund, please ensure that:

– The item is in its original packaging and unused.

– You initiate the return process within 30 days of receiving the product.

– Custom or personalized items are exempt from being returned unless they arrive damaged or defective.

**2. Initiating a Return:**

To initiate a return, please follow these steps:

– Contact our customer support at support@funikigifts.co.za within 30 days of receiving your order.

– Provide your order number, a clear description of the issue, and photographic evidence if applicable.

**3. Refund Process:**

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

**4. Late or Missing Refunds:**

If you haven’t received a refund within the stipulated time, please check your bank account. If the issue persists, contact your credit card company or bank, as there may be processing time before the refund is officially posted.

**5. Sale Items:**

Items purchased during a sale are eligible for refunds, provided they meet the return criteria mentioned in section 1.

**6. Shipping Costs:**

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**7. Exchanges:**

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@funikigifts.co.za.

**8. Gifts:**

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

**9. Contact Information:**

For any further inquiries or assistance, please contact our customer support team at support@funikigifts.co.za or 031 100 8004.

By shopping with Funiki Gifts, you acknowledge and agree to abide by this refund policy. We reserve the right to update or modify this policy at any time without prior notice.

*Thank you for choosing Funiki Gifts!* 🎁🌟